Problem
Standard Odoo CRM lacked AI-driven lead intelligence, real-time SLA enforcement, and executive visibility — leading to missed tickets and slow deal cycles.
Solution
Built 18+ n8n workflows around Odoo: AI Lead Scoring engine, 3-tier SLA escalation, WhatsApp Executive Dashboard, CSAT survey automation, and a custom AP Portal for invoice ingestion.
Impact
Designed to eliminate missed tickets through tiered escalation, give executives real-time deal visibility on WhatsApp, and replace manual helpdesk work with a dual-mode AI agent named "Aina".